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Molaroni 1880 offers the possibility of creating tailor-made products upon specific customer request.

It is indeed possible to:

• Customize with cold processing*, the products available in the store by adding INITIALS, NAMES, or DEDICATIONS, within 24 hours of the order.
  
  
• Create a new object by combining shapes and decorations in a different way than suggested in the store or customize the painted subject.

*Cold processing: painting done without subsequent high-temperature re-firing of the object. These processes are durable over time but must not be exposed to acids or alcohol present in household cleaning products or repeated friction.

How does it work?

The process takes place in 4 phases:

1. Request

Users who intend to purchase a personalized product will send their request by e-mail to info@molaroni.com or through the form at the bottom of the page, indicating the desired type of work as completely as possible

2. Feasibility check and proposal

We will, as quickly as possible, verify its feasibility and propose to the customer (with renders, photographs, or other means) the possible solution(s). A cost estimate for the work and the necessary completion times will also be provided

3. Acceptance and order confirmation

If the customer accepts the proposal in writing, our company will send an order summary email with the necessary timelines and payment details to proceed, within four working days, with payment via bank transfer

4. Production and shipping
As soon as the work is completed, the product will be shipped to the user via courier

Pursuant to Article 59 of Legislative Decree 21 February 2014, no. 21, for personalized products made upon specific request and acceptance by the user, the provisions regarding the right of withdrawal do not apply.

Hand washing
Most of our items are dishwasher safe, but hand washing is recommended. Use mild soap and warm water. Avoid harsh chemicals or metal scourers that can scratch the glazed surface

Avoid extreme temperature changes
Sudden changes in temperature can cause handmade ceramics to crack or break. Avoid placing ceramics directly on the hob or in the oven, or putting them in the freezer

Do not stack
To avoid scratches or chips, use protective padding such as paper or fabric when stacking ceramic plates or bowls for storage

Dry storage
Avoid storing ceramics in a humid or wet environment for long periods, as this can cause mould on the product

It takes 4 simple steps to complete the return process for one or more products purchased on our E-commerce:

1. Communication of the desire to withdraw
Within 14 days of receiving the product, we ask you to inform us of your wish to withdraw from the contract using the Withdrawal Form below or by sending us, within the same period, any written and explicit declaration of your intention to return the purchased item (the latter must mandatorily contain the order number, product name, reason for return, billing details and desired collection point).

2. Preparation for shipping
We then ask you to prepare the item for shipment, within 5 working days, taking care to protect it appropriately and package it with the original packaging.

3. Delivery to the courier
At this point you have two options:
1. Recommended. Choose the courier used by Ceramiche Artistiche Molaroni, UPS: you will only need to attach a copy of the Withdrawal Form or the written declaration you completed to the package. We will then arrange with the courier for the collection of the goods at the address you provided. Collection will take place within 14 days of your communication of wanting to withdraw. With this procedure, you will not bear the risk of loss or damage to the product during shipment, but you will be charged for the return costs.
2. Choose a different courier: you will then have to independently arrange with the shipping company for collection and preparation of the necessary documents for shipment. Following this procedure, the risks of loss or damage to the product will remain at your expense until the package is delivered to our premises, but you will not be charged any costs.

4. Verification and re-credit
Once the item has been received, we will verify that it has not been damaged due to reasons attributable to you. After this check, we will proceed without delay to re-credit all costs incurred by you (price of the item including VAT, delivery costs, if due, and any other ancillary costs resulting from the order. If the order contains multiple items and only a part of them are returned, any transport costs will not be refunded), retaining the amount for the return of the goods (if returned using the courier we made available) according to the following rule:
– for Orders, excluding shipping costs, with a value up to €150, a deduction of €20;
– for Orders, excluding shipping costs, with a value between €150 and €1,000, a deduction of €28;
– for Orders, excluding shipping costs, with a value over €1,000, a deduction of €50.
The amount will be re-credited within 14 days from the moment we were informed of your wish to withdraw, using the same payment method and with the same value date used for the initial payment.

We remind you that you can consult the General Terms and Conditions of Sale.